Updated January 2015
Predispositions
This policy, hereby incorporates all of our policies, terms and conditions, rules and directing lines included on this site, as well as our terms and conditions policy. Any undefined terms in this policy will be defined inside our terms and conditions policy.
This policy is in effect since January 1st 2013. Your continued use of this site from now on signifies your acceptance of this policy. We reserve the right to modify the provisions in this policy without prior notice to you; it is your responsibility to ensure you are aware of the latest changes by revisiting our policies from time to time.
3 reasons to buy with us
- If you find a lower advertised price we will beat it by 10% of the difference,
- If you find a lower advertised price within 15 days* of your purchase we will beat it by 10% of the difference,
- If our own price is reduced within 10 days* of your purchase, bring in your receipt and we will refund the difference,
*7 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable DVD players, radar detectors, projectors and sensitive electronic components.
Here’s how it works
If you are purchasing today:
- Present us with a copy of the competitor’s current ad,
- We will verify that the item is in stock and available for immediate sale and delivery at the advertised price,
- We will beat the competitor’s price by 10% of the difference.
If you purchase the item from our online store and there are no stores in your area you can contact us at the below information either by phone or email.
If you made your purchase in the last 10 days*:
Present us with a copy of the competitor’s current ad and your original invoice.
We will verify that the item is in stock and available for immediate sale and delivery at the advertised price.
We will refund you the difference and give you an additional 10% of that difference.
If you purchase the item from us and there are no stores in your area you can contact us at the below information either by phone or email.
If our own price is reduced in the last 10 days*:
- Present us with a copy of our original invoice.
- We will refund you the difference between the purchase price and the current price.
*7 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable DVD players, radar detectors, projectors and sensitive electronic components.
Here are a few terms and conditions.
The advertised item must be for the same brand and model and the product must be new and factory sealed, and subject to a manufacturer’s warranty applicable in Canada. Advertised prices must be in Canadian dollars, and will be calculated as including all charges applicable for next day delivery to your home address. The advertised item must be sold through an authorized dealer located in Canada. These terms and conditions are subject to change without notice.
Our lowest price guarantee policy does not apply to advertising errors or misprints, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, financing or other special offers.
If you are not completely satisfied, please talk to our store manager. If you cannot obtain an acceptable resolution or help, contact us at the below information either by phone or email.
Methods of Payment
It's easy to make a purchase at our web store. For your convenience, we accept VISA, MasterCard, e-Transfer and Paypal. However we only accept cards that have been issued in Canada or the United States. Please note that all our advertised prices are in Canadian dollars.
If you would rather not use your credit card online from your home computer, you can have your order processed by calling the customer service representative at the below information either by phone or email. Currently, we do not have discounts available for our education customers.
Products Purchased by Minors
For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.
Misprints
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
Advertising Rebate Policy
Any applicable taxes are calculated and payable on the price before rebate. Applicable postage must be paid on mail-in rebates. Rebates payable in US dollars are subject to currency fluctuations and may be subject to Canadian bank processing fees. We are not responsible for manufacturer mail-in rebates.
Exchanging or returning products purchased in-store
If for any reason you are not completely satisfied with your purchases, we will gladly give you a full refund or exchange. Simply return the product within 15 days (10 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable DVD players, radar detectors, projectors and sensitive electronic components) in its original condition and packaging (including all manuals & accessories) along with the original sales receipts.
There will be a nominal charge for missing packaging, accessories or manuals. A restocking fee could be applied on certain products like special orders, etc... Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item.
Terms and conditions are subject to change without notice. All transactions, including price protection, require your original sales receipt or electronic invoice (obtainable anytime from your website account for online orders).
Computer and Game Console Software, Music CDs, DVDs and Videos - Unopened products may be returned or exchanged within 15 days of purchase and opened products may be exchanged for the same item (no refunds) within 10 days of purchase.
Returning Products Purchased Online
Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product at any of our retail store in Canada. For your convenience, we also accept returns by mail.
Please fill out our return form to request for a Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you.
IMPORTANT:
Packages returned without an RMA number will be refused. Your RMA number is valid for 15 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories, and packing slip. We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 15 days after your receive your order.
We will gladly exchange Computers, Monitors, Printers, Notebook Computers, Camcorders, Digital Cameras, Radar Detectors, Portable DVD Players and Air Conditioners up to 15 days after you receive your order. Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item.
Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer and with a new invoice.
In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount. On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 3 to 5 business days of us receiving and verifying the returned merchandise.