Updated January 2015

Online Availability

The online availability lets you know approximately when we can ship the product to you. This estimate does not include the time it will take for the product to be delivered to you after it leaves our warehouses.

List of product availability terms

In stock:

Usually ships next business day. We will ship the product once we are sure that stock is available.

On order:

Usually ships within 14 days. This product is currently not stocked in our warehouse. We expect new stock to arrive in our warehouse within 14 days. The product will be shipped as soon as the stock is available.

Out of stock:

Will ship when available. This product is currently out of stock in our warehouse. We are unable to obtain a precise date of availability from the manufacturer; however, we are trying our best to confirm availability dates. The product will be shipped as soon as the stock is available.


This product is scheduled to arrive in our warehouse on the release date. We make every effort to show the accurate date provided by our suppliers. If the supplier changes the release date, we will display the new date with the product details.

Special delivery:

Special Delivery items require scheduling. An email will be sent to you with your delivery time as soon as we confirm that stock is available.

Gift card delivery:

We can usually ship your gift card order within 24 hours.

Please note: Availability displayed on our product pages may change while you complete the checkout process, as it is during this time that our system obtains updated inventory levels for the product(s) you have selected. Availability displayed on our web site is only an estimate, and is subject to change.

Shipping cost estimates

The finalized charges will appear during the checkout process. These costs are calculated based on the product selection and your shipping address.

Delivery details

Delivery of your order is subject to the availability of our inventory and the shipping method you select. We may split your order into more than one shipment, depending on the availability of each product. If your order is split you will not be charged for the extra delivery, although your shipping charges may be split over the various invoices. If you need to receive one of your products sooner, we recommend that you place it in a separate order to avoid any possible delays. Your credit card will not be changed until we have shipped your product.

Carriers usually deliver between 8 am and 5 pm local time. If you are not home to accept delivery, they will leave you a delivery notification card with further details and a pick up location. For your own security, please bring proper photo identification when you pick up your order.

Delivery areas

We deliver anywhere in Canada and around the world upon certain custom restrictions. To ensure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or an emergency number with your order.

Methods of delivery

We use a variety of delivery services and carriers and will tell you which company is handling your delivery when we send you your shipping confirmation email (which also includes your tracking number). Delivery services may vary by carrier or location and may require pickup up of product(s) at a local postal outlet or distribution centre.

Pre-order delivery

We will deliver these items as close to (but not before) the release date as possible. If the supplier changes the release date, we will display the new date with the product details. Your credit card will not be charged until we have shipped your product. To guarantee your order is delivered in a timely manner, please ensure that you use a credit card with an expiration date after the item's release date.

Oversized items

Due to Canada post weight restrictions, any item greater than 30kg/66 pounds will be delivered via a private delivery service.

Tracking your order

You can check the status of your order by clicking on the track orders tab at the top of our home page, and logging into the carrier’s system using your tracking number and information. Tracking numbers can be found in your shipment notification email.

Packages shipped from delivery service can be tracked from each of the carrier’s respective websites.


If you wish to report a violation to this policy, have any questions or need assistance, please contact our customer support as follows:

By mail:
2095 Henri road Clarence Creek Ontario K0A1N0 Canada


Toll free: 1-877-847-6373 (1-877-VIP-NERD)

Hours of operation:
Monday to Friday, 09:00 - 17:00 (EST)
Saturday and Sunday, Closed